Frequently Asked Questions
ORDERING
It is helpful to give a minimum of 48 hours notice for custom orders.
The minimum order is 1/2 dozen cupcakes.
You need to place your order before 5PM Toronto Canada time to have it delievered the following day.
Once we recieve your order we check it for errors or omissions and then send you an invoice via Paypal. You can the click on the link provided and pay using paypal or most major credit cards. We can also accept cheques or interac e transfers (Canada only).
We accept Visa MasterCard AmericanExpress and other major cards. We also accept Debit cards.
Payment is due when you recieve your invoice via email.
DELIVERY
Yes, we deliver throughout the GTA with some same-day service available. Please visit our delivery page for more information.
Delivery fees vary based on your location and range from $15 - $35 CAD. Free delivery is available for large orders.
Our earliest delivery window is 8am to noon. Our latest delivery window is noon to 6pm, 7 days a week. If you need something outside of this delivery schedule please call or email us and we will try to accommodate.
Yes. Just select pickup when ordering.
When you order you will be asked to provide a contact name and number at the delivery location. It is your responsibility to make sure someone will be at the delivery location during the delivery time. We do our best to leave the delivery with someone or indoors. On occasion we may leave your delivery at the door.
INGREDIENTS
Yes, by special order. Please contact us. There is a minimum order of a dozen.
No. Our cupcakes are baked daily with the finest ingredients from mostly local suppliers. Flour Milk Eggs Sugar Butter are all sourced locally and contain no additives. Our vanilla beans and extracts are from Madagascar or Tahiti. Our cream cheese icings are made as used. Our cream cheese and other dairy are sourced from Ontario and Quebec. Our chocolates used in making our cupcakes are the finest in the world and come from Belgium, France and Switzerland
Toronto Cupcake is NOT a nut-free kitchen. Several of our flavours use peanuts or other nut products. We recommend that customers with severe allergies err on the side of caution and not eat our cupcakes. Please be aware that our cupcakes may contain or come into contact with common allergens, such as dairy, eggs, wheat, soybeans, tree nuts, or peanuts
OTHER
Yes, pickup is available at our Toronto location.
We offer customized cupcakes for corporate events, including logo designs. Please visit our Corporate events page.
If you are planning on eating them within a day you can store them at room temperature. If you are not going to eat them right away you can freeze them. To thaw them, take them out of the freezer and cover them lightly with plastic wrap while they thaw. This will minimize condensation forming on the cupcakes. They should be ready to eat in about an hour.
You should not refrigerate your cupcakes overnight because they will dry out.